Intelligent Imaging Innovations (3i) is looking for a Technical Support Specialist to join its expanding team in Denver, Colorado. The primary responsibilities of the position are performing systems optimization, troubleshooting and hardware repair of microscopy systems.  This is an exciting opportunity to join an established biotech company designing and manufacturing cutting-edge technologies. The ideal candidate possesses strong optical, electrical and mechanical skills; is familiar with microscopy systems and able to problem-solve with minimal guidance. This is a full-time, exempt position and requires extensive travel, both domestic and international.  

Qualifications:

• Degree or certification in related field or equivalent professional experience
• Optics Technology Certificate preferred
• A++ Certification preferred
• Experience with microscopy systems preferred
• Prior installation and support experience preferred 
• Familiarity with biomedical sciences preferred

Skills & Competencies: 

• Electrical, optical, technical, mechanical aptitude
• Problem solving/analysis
• Communication and customer focused
• Team collaboration

Responsibilities:

Telephone and Online Support:

• Provide first response technical support to scientists at biomedical research laboratories.
• Field email and phone inquiries immediately upon receipt.
• Troubleshoot support issues involving software installation and execution and opto-electronic hardware performance.
• Document support issues and manage the reconciliation process via a case tracking system.

Customer Site Visits:

• Extensive travel to customer sites is required.
• Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization, preventative maintenance and non-scientific user training.

Systems integration and QA:

• Assist with final assembly and quality assurance testing of microscopy systems.

Company Benefits:

• Competitive salary and generous employer contribution towards group health, dental and vision insurance.
• Generous paid time off and holiday pay.
• Company sponsored group life, short-term and long-term disability insurance.
• Voluntary indemnity insurance.
• Employee Assistance Program.
• Wellness benefits including onsite exercise facility, healthy snacks and ergonomically friendly workstations.
• 401(k) Profit Sharing Plan.
• Discretionary bonus opportunities.

Requirements:

Sit; climb or balance; and stoop, kneel, crouch or crawl; occasionally lift and/or move heavy equipment up to 65 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Proficient reading, writing and speaking the English language.

Working Environment:

Manufacturing environment around automated equipment which requires moderate physical activity and may require moving and lifting heavy equipment and utilizing a computer workstation. Physical risks can include exposure to chemicals, bio-hazards and class 3b & 4 lasers, electrical systems and operating dangerous equipment. May experience moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. Adherence to company laser safety and standard operating procedures and use of personal protective equipment are required to minimize and prevent exposure to hazards.


Conditions of Employment:

• Legally eligible for employment in the United States.
• Successfully pass a pre-employment background and motor vehicle record check.
• Agree to and sign confidentiality, non-compete, employment agreement.
• Possess a valid driver's license and drive for company business.
• Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment.
• Travel extensively and on short-notice (domestic and international).
• Able to work remotely when required. 
• Reside in Denver-metro or surrounding area.