| Title: | Technical Support Specialist |
|---|---|
| ID: | 1020 |
| Department: | Support |
Intelligent Imaging Innovations (3i) is seeking a full time Technical Support Specialist to join its expanding team in Denver, Colorado. Established in 1995, 3i designs and manufactures microscopy imaging platforms. The ideal candidate is familiar with microscopy systems, is able to work with minimal guidance, possesses strong technical and problem-solving abilities, provides excellent customer service and is highly organized. This is an exempt position and requires extensive travel.
Qualifications
- Bachelor's degree in engineering or science-related field
- Experience with microscopy platforms and systems
- Familiarity with biomedical sciences preferred
Skills & Competencies
Technical and mechanical aptitude
Problem Solving/Analysis
Decision Making
Communication Proficiency
Collaboration Skills
Customer-focused
Excellent organizational and time management skills
Duties & Responsibilities
Telephone and Online Support
Provide first response technical support to scientists at biomedical research laboratories. Field email and phone inquiries immediately upon receipt. Troubleshoot support issues involving software installation and execution and opto-electronic hardware performance.
Document support issues and manage the reconciliation process via a case tracking system.
Customer Site Visits
Extensive travel to customer sites is required. Travel is mostly within the United States, but occasionally needed worldwide. Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization, preventative maintenance and non-scientific user training.
Systems integration and QA
Assist with final assembly and quality assurance testing of microscopy systems.
Position Requirements
-Required to sit; climb or balance; and stoop, kneel, crouch or crawl.
-Must occasionally lift and/or move heavy equipment up to 65 pounds.
-Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
-Observe and inspect equipment for proper operation.
-Maintain safety and housekeeping standards.
-Work in a manufacturing environment around automated equipment.
-Work in an office environment utilizing a computer workstation.
Working Environment
The working environment involves moderate physical activity and may require moving and lifting heavy equipment. Physical risks can include exposure to chemicals, bio-hazards and class 3b & 4 lasers, electrical systems and operating dangerous equipment. May experience moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. Adherence to company Standard Operating Procedures and use of personal protective equipment are required to minimize and prevent exposure to hazards.
Company Benefits
Competitive paid time off and holiday pay
Company sponsored group life, short-term disability and long-term disability insurance
Voluntary indemnity insurance
Employee Assistance Program
401(k) Profit Sharing Plan
Conditions of Employment
- Reside in Denver-metro or surrounding area
- Legally eligible for employment in the United States
- Successfully pass a pre-employment background check and motor vehicle record check
- Agree to and sign 3i's confidentiality, non-compete, employment agreement
- Possess a valid driver's license and drive for company business; use of personal vehicle required on occasion
- Travel extensively and on short-notice (domestic and international)
