Careers >> Technical Support Specialist
Technical Support Specialist
Summary
Title:Technical Support Specialist
ID:1013
Department:Support
Description

Intelligent Imaging Innovations (3i) is seeking a full time Technical Support Specialist to join its expanding team in Denver, Colorado.  Established in 1995, 3i designs and manufactures microscopy imaging platforms.  The ideal candidate is familiar with microscopy systems, is able to work with minimal guidance, possesses strong technical and problem-solving abilities, provides excellent customer service and is highly organized. The position requires extensive travel. 

Qualifications

  • Bachelor's degree in engineering or science-related field 
  • Experience with microscopy platforms and systems
  • Familiarity with biomedical sciences preferred

Skills & Competencies

Proficient using and troubleshooting the Windows operating system
Technical and mechanical aptitude
Problem Solving/Analysis
Decision Making
Communication Proficiency
Collaboration Skills
Customer-focused
Excellent organizational and time management skills 

 

Duties & Responsibilities

Telephone and Online Support

Provide first response technical support to scientists at biomedical research laboratories. Field email and phone inquiries immediately upon receipt. Troubleshoot support issues involving software installation and execution and opto-electronic hardware performance.

Document support issues and manage the reconciliation process via a case tracking system.

Customer Site Visits

Extensive travel to customer sites is required. Travel is mostly within the United States, but occasionally needed worldwide. Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization, preventative maintenance and non-scientific user training.

Systems integration and QA
 

Assist with final assembly and quality assurance testing of microscopy systems.

 

Essential Requirements

-Required to sit; climb or balance; and stoop, kneel, crouch or crawl.
-Must occasionally lift and/or move up to 65 pounds.
-Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
-Observe and inspect equipment for proper operation.
-Maintain safety and housekeeping standards.
-Work in a manufacturing environment around automated equipment.
-Work in an office environment utilizing a computer workstation.


Working Environment

Working environment involves exposure to physical risks, such as exposure to class 3 & 4 lasers, operating dangerous equipment or working with chemicals. May be exposed to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. Use of personal protective equipment is required to prevent exposure to hazards.

Company Benefits

Eligible for group health, dental and vision insurance the first of the month following 30 days of hire
Generous paid time off and holiday package
Company sponsored group life, short-term disability and long-term disability insurance 
Voluntary indemnity insurance
Employee Assistance Program
401(k) Profit Sharing Plan

 

Conditions of Employment

  • Reside in Denver-metro or surrounding area
  • Legally eligible for employment in the United States
  • Successfully pass a pre-employment background check and motor vehicle record check
  • Agree to and sign 3i's confidentiality, non-compete, employment agreement
  • Possess a valid driver's license and drive for company business; use of personal vehicle required on occasion
  • Travel extensively and on short-notice (domestic and international)
This opening is closed and is no longer accepting applications
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