Intelligent Imaging Innovations GmbH is seeking a Technical Support Specialist to join our team in Göttingen, Germany.  3i is a global organization that designs and manufactures cutting edge microscopy imaging platforms. We are looking for an exceptional professional to join our team and grow with us.  This is a full-time, permanent post and offers a comprehensive benefits package in a fast-paced, small company environment. Salary is commensurate with experience.

The Technical Support Specialist provides telephone and online customer support, conducts customer site visits and performs systems integration and quality assurance.  The post is based in Göttingen, Germany and requires travel throughout Europe.  

Qualifications

• Bachelor’s or technical degree in sciences, electrical and/or optical engineering 
  (FH or adequate qualification)
• Experience in microscopy and biomedical sciences preferred
• Extensive experience with computers and software programs

Responsibilities

• Provide technical service and support of microscope-based imaging systems via email, telephone, web conference and onsite visits
• Travel to customer sites to provide support, software and hardware installation, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventive maintenance
• Assist with final assembly and quality assurance testing of microscopy systems
• Act as initial point of contact providing technical support to scientists at biomedical research laboratories
• Document support issues and manage the reconciliation process 
• Provide support to scientific sales team
• Represent the company at industry trade shows, scientific courses and demos

Skills & Competencies

• Strong analytic and problem-solving skills for optical and electrical systems
• Excellent communication and team-work skills
• Proficient with Windows operating system
• Strong technical and mechanical aptitude
• Excellent customer service skills
• Ability to work independently

Conditions of Employment

• Legally authorized for employment in European Union
• Agree to and sign 3i’s confidentiality, non-compete, employment agreement
• Possess valid driver’s license and drive for company business
• Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
• Reside in Göttingen or surrounding area